Thanks for your patience and the admin credentials. We haven't figured out the specific cause of this issue yet, but think we know how to fix it. Can you please make a minor change to our code and test if the CSS file is loaded properly? To do so, edit the /plugins/system/jfbcsystem/jfbcsystem.php file. Around line 170, you'll see the line:
JFactory::getDocument()->addCustomTag('<SourceCoastCSSPlaceholder />');
Delete that line and go to line 107, where you'll see a similar line that looks like:
$doc->addCustomTag('<SourceCoastProviderJSPlaceholder />');
Directly below that line, paste the line you deleted above. When done, they should look like:
$doc->addCustomTag('<SourceCoastProviderJSPlaceholder />');
JFactory::getDocument()->addCustomTag('<SourceCoastCSSPlaceholder />');
Test and let us know how that goes. It seems like there may be a bizarre template conflict with how we're doing things and that change will hopefully fix things.
Thanks,
Melissa