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  7. [SOLVED] AutoTune Error Check can't see my SourceCoast Subscription ID

Topic-icon [SOLVED] AutoTune Error Check can't see my SourceCoast Subscription ID

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10 years 6 months ago - 10 years 6 months ago #42142 by SixSummits
Hi. I updated to JFB Connect 6.0.2 and then went through the AutoTune process. When I got to the Error Check state, I got a message that it could not proceed because my Source Coast subscription id was not entered under Basic Info. I checked Basic Info and my subscription was in fact entered.

Any suggestions?
Last edit: 10 years 6 months ago by SixSummits.
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Support Specialist
10 years 6 months ago #42147 by alzander
Can you go to the My Account -> My Profile area from the top right of this site and check your subscription ID? Some subscription IDs were updated recently due to a change on our part. You'll need to re-enter it into JFBConnect and then things should, hopefully, work as expected.

Sorry for the inconvenience. Of course, if you run into issues, just let me know.

Thanks,
Alex
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10 years 6 months ago #42149 by SixSummits
That solved the issue. Thanks.
The topic has been locked.
Support Specialist
10 years 6 months ago #42152 by alzander
Glad to hear that got you going. Sorry for the confusion!

Thanks,
Alex
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect Joomla 2.5 Support (CLOSED)
  7. [SOLVED] AutoTune Error Check can't see my SourceCoast Subscription ID
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